| Norstar Messaging - standard features and optional applications |
| Feature: |
Description of Service |
| AUTOMATED ATTENDANT |
Answers incoming telephone lines and prompts the caller for routing options |
| Custom Call Routing (CCR) |
Routes calls by single-digit responses to Automated Attendant prompts |
| Company Directory |
Lists mailbox owners and enables callers to reach them by spelling last name, first name or both on telephone keypad |
| Greeting Tables (up to 4) |
Stores the recorded greetings Automated Attendant plays for callers |
| Recorded Custom Greetings |
Records up to 100 custom greeting assigned to the four greeting tables |
| Business Hours |
Defines when each greeting is played in the greeting tables |
| Language Preference |
Sets the Automated Attendant language, which can be switched by the user by dialing "9"
(If the system is set up to be Bi-lingual) |
| Menu Repeat |
Enables a caller to repeat the current menu prompt they are hearing |
| Touchtone Gate |
Enables Messaging to accept calls from rotary and touchtone telephones |
| CLID Routing Table |
Controls how calls are treated based on calling line ID: routed to an extension or mailbox, custom-routing tree, or greeting table |
| External Transfer |
Enables a custom call routing (CCR) point to transfer a call outside the system to a predetermined telephone number |
| Park and page |
Enables a CCR point to park a call and announce it to a paging zone, overhead paging system or both |
| Call Screening |
Announces the caller to the employee, who can choose to take the call or sent it to voice mail |
| FAX Answering |
Transfers an incoming fax call to a designated ATA-connected fax extension |
| Downloadable Greetings |
Enables Automated Attendant greetings, prompts and digits to be recorded off-site and then downloaded remotely |
| Holiday List |
Defines which special greetings are played on up to 100 holidays |
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| VOICE MAIL |
Records, stores and plays audio messages for up to 300 users/mailboxes |
| Subscriber Mailboxes |
Establishes a private message space associated with a user or phone |
| Guest mailboxes |
Establishes voice mail service not associated with a specific telephone |
| Information mailboxes |
A mailbox that plays informational messages and doesn't record messages |
Off Premise Message
Notification |
Informs you of a newly arrived message at another extension, telephone number or pager - cascading through up to five numbers |
| Outbound Transfer |
Redirects a caller who reaches a mailbox to a pre-programmed external telephone number by pressing a single digit |
| Target Attendant |
Lets subscribers set up a a personal dial °O" attendant |
| Call Record |
Enables employees to record an active telephone call and play it on their voice mailbox |
| User Interface |
Enables employees to use either the Norstar set display or Messaging dial commands to access voice mail, whichever interface is programmed |
| Auto-Login |
Lets subscribers access their mailbox without having to enter mailbox number and password |
